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The "Not so Hidden" Work of Food Delivery

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Abstract

Delivery workers cannot be overlooked. While they shape our cityscapes, this work is often depicted as invisible. Before the backdrop of the discussion about hidden work, the question is: what does invisibility mean in case of food delivery? To explore this, I refer to the perspective of workers writing about their experi- ences in the Workers’ Inquiries. I show that delivery work is characterized by various forms of visibility and invisibility, knowing and not-knowing, as well as awareness and unawareness. Companies like Uber Eats, Foodora or Deliveroo promote the idea of delivery without human workers. For courier drivers them- selves, the algorithmic organization of their work proves to be opaque; at the same time, they are dependent on the app interface. For delivery services, work- ers whose location and delivery times are captured are transparent. And custom- ers may take the convenience of delivery for granted.

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WorkFood Delivery

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